The roofing business is constantly evolving, and as roofing materials become more hardy and innovative, companies and individual contractors have plenty of opportunities to serve homeowners and business owners alike. Much like any other type of business out there, some are more successful than others. What do truly successful roofers have in common?
Sure, anyone can get away with a subpar job every once in a blue moon, but chances are that if a company is regularly doing poor work, angry homeowners will write about it online. Many roofers that have negative reviews don’t really take their clients too seriously that’s where they fail!
Quality workmanship should be at the top of any roofer’s list, and the ones that stay in business do so because they always keep this in mind.
One of the biggest pitfalls of any business is choosing to hire customer relations people that don’t have good communication skills. In fact, some companies don’t even have such representation and the contractor answers the calls himself. This may be a way to save money, but it’s also very unprofessional. Companies that are in good standing with a city get there by having good communication skills and always answering questions on time.
It’s still shocking the number of contractors that are able to operate under the radar and manage not to get caught. In fact, some companies aren’t properly licensed which is how they save money when it comes to doing work. Of course, these are the companies that rarely stick around long enough for anyone to get used to.
If a company starts out by not taking responsibility for their own work, it can’t be a good sign. All reputable companies offer at least a limited warranty on the work and a warranty on the parts of the roof. This warranty will often be serviced by the manufacturer of the products. On the other hand, if a contractor is hesitant to stand behind their work at all, it could be a sign of serious trouble.
A Good Reputation
Any company worth anything should have a solid and established reputation within the community. People can easily get acquainted with the backgrounds of roofing companies by doing a simple online search and getting in touch with licensing companies as well as the Better Business Bureau. Chances are that if a company has had too many complaints filed, they aren’t someone anyone will want to hire. In short, all solid roofers will have a good reputation that’s backed by years of trustworthy work.
The success of any company truly lies in their ability to deliver quality work in a reasonable time frame. Additionally, they should have good communication skills and should have contractors that work hard and deliver a good product. In this day and age, no one can afford to cut corners as bad reviews can spread like wildfire. Successful businesses are few and far in between, so the question is: are you dealing with the right company?